hK
herman K

1 reviews | Active since Oct 2009

27 Mar 2025, 20:27

Untrained staff

So...i have been trying for just over 2 weeks to get a quote....and have gone on your website..aked for a callback..selected my preferd ti e to call..and what happens..your staff phone when ppl drive to work 7.30am..or 4.30pm..when we drive home..so what is the use if selecting a time to call..the times that i managed to stop..and asked the person to call after 5pm..has been unsucsesfull

But seeing that you are under tellesure..and my current ins provider is also under telesure..i can see why the service is so poor..as my current tellezure service provider...i am sure tellesure employs ppl that either cant speak english or understand english..i know its difficult..

But aadly seemz the problem is all in at tellesure..

Lets see if i can get a call ba k from daildirect at 5.15 to 5.30 ..and that some one can call me that understand english

Let me give you insurance guys some free training..j have been... In internal salez for 22 yearz..and if you get a customer..THAT PAYS YOUR SALARY....and that customer asked you to call him...logick will tell you not to phone between 7am..to 8am...and then again 4pm to 5pm..as most ppl at that time drive home..and as a insurance company dail direct should know that driving and talking on your phone is against the law.. This sales advice is free

0
Replies (1)
Dialdirect
Dialdirect's reply27 Mar 2025, 20:47
Official
Hi Herman

We are sorry to hear about this and would like to make things right. 

Please be assured that we will escalate your matter to the relevant team. 

Kind regards, 
The Dial Direct Team