1 reviews | Active since Oct 2013
Unsettled claim - no service
My house was broken into on the 21 January 2015. i reported all the details to Dial direct straight away which took approx 20 minutes to give all details. i was asked when i could supply case number, i said 2 hours. they said they would contact me in 2 hours -never did. i supp**** the case details myself the following morning at 8am. since then i have been contacted twice by dial direct to supply details which i gave when reporting the incident. i have contacted them over 10 times to find out whats going on. the last call made they said someone would contact me before 3:30 pm -never did. i have complained twice on line with no response. Insurance should be a relief in a time of stress! obviously not with dial direct!!
Thank you for bringing this to our attention.
As per our telephonic discussion we can confirm that the relevant claims manager was made aware of the delay and that we will endeavour to finalise your claim as soon as possible.
We apologise for the inconvenience that was caused and trust that the matter will be resolved soonest.
Regards,
The Dial Direct Team
Thank you for bringing this to our attention.
As per our telephonic discussion we can confirm that the relevant claims manager was made aware of the delay and that we will endeavour to finalise your claim as soon as possible.
We apologise for the inconvenience that was caused and trust that the matter will be resolved soonest.
Regards,
The Dial Direct Team