NK
Nthodi K

1 reviews | Active since Sept 2016

10 Sept 2016, 11:45

************ service on the planet!!

<p>I called their useless tow line (***) 4 consecutive times before I spoke to their call centre agent (Cheslyn). Who told me assistance will be there in 1.5 hours which I wasn’t happy about as I was very close to major highways and theres always tow vans there. 3 hours later, I had to organise my own tow truck which cost me R 1000 because their assistance still hadn’t arrived even after more than 5 fruitless calls to them.</p> <p>I want my money back and even thinking of switching to another provider because I don’t trust if they will come through if I ever get stuck again.</p> <p> </p> <p>To make matters worse, I called the same line 3 months ago stuck in Carltonville and the idiots called a tow line from Mafikeng to assistance me; which was going to have me wait for 4 hours!!!! I had to make another plan as well, which I did!!!!!!</p>

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Replies (4)
Dialdirect
Dialdirect's reply10 Sept 2016, 11:50
Official

Thank you for bringing this to our attention, we will get feedback from our assist service provider and will provide yoi with feedback soonest.

Regards,

The Dialdirect Team

Dialdirect
Dialdirect's reply10 Sept 2016, 11:52
Official

Thank you for bringing this to our attention, we will get feedback from our assist service provider and will provide you with feedback soonest.

Regards,

The Dialdirect Team

Dialdirect
Dialdirect's reply10 Sept 2016, 11:52
Official
  1. Thank you for bringing this to our attention, we will get feedback from our assist service provider and will provide you with feedback soonest.

Regards,

The Dialdirect Team

Dialdirect
Dialdirect's reply10 Sept 2016, 11:53
Official

Thank you for bringing this to our attention, we will get feedback from our assist service provider and will provide you with feedback soonest.

Regards,

The Dialdirect Team