Unsatisfied customer

Submitted a claim, the consultant Beverley Mabitsela has been MIA. I have been calling in to make constant enquiries and request updates. Now I'm told the claim was unsuccessful, whereas I had a similar issue in April and before with leaks under sink, now this one is the shower. Previously I used to do it out of pocket because it was cheaper than paying excess, now because the claim is more than the excess it's now unsuccessful.... These guys play with customer's... There is a whole lot more I could write but I'm seriously angry at how they are conducting themselves... They are ******