Unsatisfied customer

I matlali with id no *** took a cover with dial direct to insure my house ,i was paying a premium of R477.28 for a cover estimated to R800 000.

30september 2021 there was a very bad storm that attacked our town qwaqwa in the free state .that storm damaged our house .our house is a 10 roomed morden house and water damaged the roof and all tge rooms of the house we had peace of mind knowing we covered our house nd we will be able to fix the damages .but to our surprise wen we called to make a claim ok dey sent an inspector to come inspect the house shockingly the inspector made a report that only one room was damaged,which is not true . Then they made the 1st pay out of R4100 which they said its for the one room that is damaged out of 10 rooms then we called and made a query they made the second payment of R 4300 which they said was to fix the hole roof of the house and the remaining damages of the house .mind u our house roofing is a tile with 8valleys ,then we called again to find out how are we supposed to fix the house with the amount they sent ,they then transfered us to the finance manager arusher iv never met and spoke to a rude person like her that she is very rude told us were to get off and she doesn't care if we dispute and cancel the cover the pay out they made was enough for the house . After all the premiums we payd we made sure we never missed a payment worse i the person who took the cover im not working my kids make sure they send me money so i dnt miss the payment . So if now we have a problem and need help they have the quards to tell us they dont care we can cancel the cover its painfull .im really heartbroken that after all the troubles i went though i have to fix my house my self .

So i wont recomend dialdirect to anybody they are very rude dats the worst part of it .

Here are my cell numbers *** altanative ***

Thank you ...