UNSATISFACTORY REPLACEMENT OF SOLAR GEYSER

On the 26/2/16 we registered a claim of the geyser that is about to burst. Wright Plumbing was sent to do an assessment on the same day but called to say they coming on the 27/2/16. Geyser was to be replaced on the 7/3 but Wright Plumbing called to say they have to purchase the geyser and will do the replacement on the 8/3/16. The workmen informed me that when the heat of the water go up to 55 degrees we must switch off the switch at the electrical box. This happend for a day when we realised that the water supply from the solar panel did not function. Dial Direct was informed and they sent an electrician that was to sort out the problem the 10/3/16 and came the 11/3 as well. The next day extremely hot water was profusely squirting from the overflow pipe onto the grass so that the grass burnt. Dial Direct was once again informed and pictures sent no response received only acknowledgement of email.. We have been calling them numerous times and even the manager Claude at *** ever since then and up and until today at about 14:15 and no one want to resolve the problem. The solar system is not working and very hot water is still squirting from the overflow pipe.