NM
Ncebo M
1 reviews | Active since Oct 2020
27 Oct 2020, 11:22
Unresolved matter
Hi team I'm still having a bad experience with dial direct, the way they're treating my matter is unprofessional. I don't wish for anyone to go through on what I am going through with dial direct. I was involved in an accident on the 11/09/2020 with their client up until today this matter has not yet been resolved and their client was in the wrong.
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Replies (2)
Dialdirect's replyOfficial
27 Oct 2020, 12:01Hello Ncebo,
We would like to apologise for the service you have received.
Please send us a private message with our client's policy number or ID number so our team can look into your matter.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
Please send us a private message with our client's policy number or ID number so our team can look into your matter.
Kind Regards,
The Dialdirect Team
Dialdirect's reply27 Oct 2020, 12:01
Official
Hello Ncebo,
We would like to apologise for the service you have received.
Please send us a private message with our client's policy number or ID number so our team can look into your matter.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
Please send us a private message with our client's policy number or ID number so our team can look into your matter.
Kind Regards,
The Dialdirect Team
NM
Ncebo M's updateReviewer Update
27 Oct 2020, 13:03Good day my claim number is ***/1. I'm highly disappointed with they way you handling my matter, I don't want your money all I want is my car. The salvage you're talking about you should claim it from your client as his the one who was wrong. Now you're telling to go look for a witness, I believe you've already have the police report. My case number is PD14, on the 15/09/2020 I spoke with Hannes and he asked for a case number of which I gave it to him and the contact details of the other guy who was involved in that accident. last week I spoke with Sunette and she told me to fix my car it will cost R120000 and you're offering me R16000, of which I didn't accept. Now you're telling me you will only pay me R26000 unless I get a witness. you can go to the police station and they provide you with our statements I don't have transport to go to a police station as I stay far. Since you cant pay me the full value of my car, can you please fix my car? That's all i'm asking for, my family and I are struggling while your client is happy. we're depending on this car and I'm thre bread winner at home I cant afford to buy another car as it took me full 8years to buy this car. Please be fair to me don't punish me for clients mistake. I hope to see this matter being resolved fairly. my contact number is *** and ***.
Your prompt response will be highly appreciated.
Thank you
Kind Regards
Ncebo Madonsela
Your prompt response will be highly appreciated.
Thank you
Kind Regards
Ncebo Madonsela
NM
Ncebo M's update27 Oct 2020, 13:03
Reviewer Update
Good day my claim number is ***/1. I'm highly disappointed with they way you handling my matter, I don't want your money all I want is my car. The salvage you're talking about you should claim it from your client as his the one who was wrong. Now you're telling to go look for a witness, I believe you've already have the police report. My case number is PD14, on the 15/09/2020 I spoke with Hannes and he asked for a case number of which I gave it to him and the contact details of the other guy who was involved in that accident. last week I spoke with Sunette and she told me to fix my car it will cost R120000 and you're offering me R16000, of which I didn't accept. Now you're telling me you will only pay me R26000 unless I get a witness. you can go to the police station and they provide you with our statements I don't have transport to go to a police station as I stay far. Since you cant pay me the full value of my car, can you please fix my car? That's all i'm asking for, my family and I are struggling while your client is happy. we're depending on this car and I'm thre bread winner at home I cant afford to buy another car as it took me full 8years to buy this car. Please be fair to me don't punish me for clients mistake. I hope to see this matter being resolved fairly. my contact number is *** and ***.
Your prompt response will be highly appreciated.
Thank you
Kind Regards
Ncebo Madonsela
Your prompt response will be highly appreciated.
Thank you
Kind Regards
Ncebo Madonsela