Unresolved claim over 3 months - Treat me unfairly

I am very disappointed and disheartened by the terrible service that I experienced from Dial Direct on the 4th of November 2023 due to an incident that occurred which led to my car keys being locked inside the boot. I did my due diligence and contacted the insurance numerous times as per the stated time stamps below- ***at 13:01 pm , ***at 13:02 pm , ***13: 45 pm ,at ***13:42 pm. To my dismay and confusion, the consultant mentioned that I do not have an active cover. The frustration caused by the ********* and unprofessional information the consultant provided left me stranded and forced me to try and find a solution to open the car. This inaccurate and misleading information is the reason why I am now left with a damaged car. A fair and considerable compensation for this act deserves to be corrected. I have dealt with Harold Jabar and I have sent all required information to process my claim. I spoke to numerous people and have to explain the same information each time again an agin. To date, my claim has not been resolved, I haven't received any feedback and strongly feel that I'm being treated unfairly. My premiums were paid up to date when this incident occurred, I really feel that the manager of the claims/dispute department need to contact me urgently and provide me with feedback on my claim. Policy nr ***.