Unresolved Claim

Dial Direct's Value Added Product's department has the worst response time ever, if any. I have been waiting for them to respond to a quote sent through by Tiger Wheel and Tyre for a single Tire! I called to follow up and they told me it takes them up to 48 working hours to respond to a claim and this was 3 working days after the quote was sent through! Today is already 5 days later and still no response. I have tried calling there call centre again today and I have been holding for about an hour, after getting through the prompt options, with no one picking up! I even sent a mail only to receive a blank automated response! I regret ever taking up the cover!