UNRELIABLE, USELESS, GOOD FOR NOTHING.

I need assistance and clarification. I have a policy with dial direct. Upon joining the insurance it was never mentioned that I have to pay for surge (plug) access. I knew of the 2700. My appliances got damaged and I claimed and the process ****en slow to say the least. I was assisted by S'fiso Mjiwiza and Makhokgo Malatji. I have been emailing the two with no response enquiring why I should pay for surge access when my surge plugs are not damaged, what annoys me the most arw the delaying tactics by the insurance because why am I paying this much for access 4700 for my appliances, does that make sense and not to be assisted by the consultants and the process took time and is just tedious. Unreliable insurer and we're definitely taking our business elsewhere, because you're ****mers!