Unreachable claims department

I had a breakdown on the 15th of December 2023. I have been trying to contact the claims department (Dialdirect) for my warranty plan to assist me,but I never had any luck. I ended up paying from my pocket for the vehicle to be repaired on the 29th of December 2023. I have emailed my proof of payments to your email and I haven't received my fund yet. I have spent more money on airtime just to be put on hold for hours including today (18-01-2024). Communication via email will be appreciated