Unprofessional service

<p>My problem is the fact that dial direct uses unprofessional services and their claims are based on these service providers unprofessional report. I had a claim two months ago where they replaced my one device because the unit was completely dead, and the other device the report was that there was no lightning damage. than this month my house was struck by lightning again with that heavy rains two weeks ago, Dial direct sent out their service provider and the report was the same as the first, and my equipment is damaged I was present when the incident occured I saw the smoke coming of the devices I opened the one device and could see the physical damage on to circuit boards. The problem is that the equipment still has some power and turn on but there is physical damage to the boards that cause you to notice the Damage. So this Company AssessTech Consulting Base their report on a light that goes on and state that the units were not damaged and I have proof that it was. "Lightning strikes is the common cause of a power surge. a surge is heat that is generated in power supplies and the ARC causes damage to Electronic Circuit Boards and other Electrical components." And the lightning was the cause of these units being defective and damage, and if they listen to my claim Call I actually told them what has happened explained to them the noticeble damage and the consulting Company did not take it from there. I am mad as hell and I really want this issue resolved and maybe Dial direct should be looking at using Profesional companies that gives it clients professional services.</p>