1 reviews | Active since Feb 2018
Unprofessional and disgusting service
Good morning Sirs
I hope this email finds you well.
I have lodged a claimed with you for my Audi A3 S-tronic 1.6 TDI and my vehicle has been booked at Auto Magic Menlyn since 03 April 2023. I was informed by Jaco from Auto Magic who is handling the repairs of the vehicle that all repairs are done except for the sunroof. Jaco informed me that he is still awaiting authorization from your side and he also informed me that you(the insurance) want to write off my vehicle.
I have called in on the 05 May 2023 to get clarity on this matter and spoke to a lady by the name of Thando, who said she will ask the assessor by the name of Matheathipa to give me a call. Ever since I have not received any response or a call from him.
I then called again on the 11 May 2023. I spoke to a lady by the name of Zandi. She informed me that there has been a misunderstanding between the insurance and the panelbeater. The car won't be written off and the panebeater has been given authorisation to repair the sunroof, but when I called the panelbeater he says he hasn't received any communication from you with regards to the repairs of the sunroof. He is still awaiting authorization from your side.
I called in again yesterday 15 May 2023 and spoke to Thando. She also couldn't give me clarity on this matter and she said will send the assessor a message to give me a call. Even now I have been waiting for the call from the assessor since 2 weeks ago.
My issue here is I am constantly getting different stories from both of you ( the Insurance and the panelbeater). I can't understand what is the real issue here and who is lying to me about this whole matter. I constantly have to call in and hold for more than 30 min when I at the end of the call there will not he any concrete answer that I am getting.
Today the panelbeater called me to say he has spoken to you and you said you will give me a call and he hasn't received any authorization regarding the sunroof repairs.
This is totally unacceptable to be taken to and from by you , while you are keeping my vehicle at the at the panelbeater and you are delaying the completion of the repairs.
I want to know what is the problem with the completing the repairs? You have not been updating me about anything ever since the repairs started and I am sick and tired of this unprofessional service that I am getting.
I have been waiting for calls from your side and no one has called me regarding this.
Can someone give me proper feedback with regards to this matter. Its long overdue now.
Please give me feedback by end of day today.
Regards Beslina Phale
This is an email I have sent to dialdirect to *** *** Even today I haven't received any response or call from them. My vehicle has been parked at the panelbeaters and I am in need of it. They don't give me any feedback or update with regards to why the sunroof hasn't been repaired even now. On the other hand the panelbeater says he is waiting for authorization from dialdirect. This is nonsence and unprofessional. I want this matter to be sorted ASAP. I am tired of being taken to and from by this insurance.
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
I called in again at 13h30 and I spoke to Lesego and he told me that a manager by the name of Hugo Mason is the one who is incharge of this claim and he is still making a decision on the repairs of my claim. My question is does it take him 3 weeks to make a decision?And what decision is being made while the claim was approved? Or maybe he is doing this because I am a black person , if it was a white person the repairs would have been done a long time ago.
This is unprofessional and out of order. It's really unacceptable what they are doing. It's nice when I pay my premiums of R2700 monthly but they fail to do their job. I have been paying this insurance for over 7 yrs without skipping a payment but now they are failing to repair my vehicle. It makes me wonder what would have happened if i was in an accident. This is nonsence.
When is this matter going to be sorted out? I want the repairs on my vehicle completed ASAP. I am tired of being given this run around everytime by these people.
I called in again at 13h30 and I spoke to Lesego and he told me that a manager by the name of Hugo Mason is the one who is incharge of this claim and he is still making a decision on the repairs of my claim. My question is does it take him 3 weeks to make a decision?And what decision is being made while the claim was approved? Or maybe he is doing this because I am a black person , if it was a white person the repairs would have been done a long time ago.
This is unprofessional and out of order. It's really unacceptable what they are doing. It's nice when I pay my premiums of R2700 monthly but they fail to do their job. I have been paying this insurance for over 7 yrs without skipping a payment but now they are failing to repair my vehicle. It makes me wonder what would have happened if i was in an accident. This is nonsence.
When is this matter going to be sorted out? I want the repairs on my vehicle completed ASAP. I am tired of being given this run around everytime by these people.