Unpleasant experience with Dial Direct Warranty Department

Very Bad and disappointing experience from the Dial Direct Warranty Department and the claim assessor by the name of Flippie. I registered a claim on 05 June 2024 for my vehicle. Till to date 12 August 2024, my vehicle is still at the workshop and claim not yet finalised. Flippie has never communicated or updated me with my claim. I have made several attempts to reach out to him with no luck. I have sent him emails and he never responded, made calls, however, was informed that he will return the call and that never happened. The assessor was sent to inspect the vehicle on 15 July 2024, and till to date, I have never received any feedback from Flippie. The mechanic has intrusted me to fetch my vehicle still not fixed as the insurance is failing to communicate with him. It is almost three (3) months without a vehicle and no communication received from the insurance and I now have to fix my vehicle, however, paying both my vehicle insurance and the warranty. This is very disappointing and frustrating.

Regards Tsholofelo ***