TS
Terrence S
1 reviews | Active since Jan 2014
02 Nov 2015, 16:19
Unpaid claim!!!! 2.5 Months later!!!
I don't even know where to start!!!!!<br> <br> I think we all run out of patience at some point in time. Mid August , I was involved in a car accident (Vehicle Pile up) and submitted my claim . Today it is the 11/02/2015, and I am still paying for a vehicle that dial direct even took the spare keys for!!!! Wait for it...First time around , they paid claim into wrong account and second time around , they also used wrong banking details ... Who is suffering at the end of the day??? ME!!! Paying for a vehicle that I no longer own and cant even get a replacement as dial directs payment is still outstanding!!! Had to opt for public transport while they figure themselves out !! APPALLING SERVICE!!!!
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Dialdirect's replyOfficial
03 Nov 2015, 11:50Hello Me!222,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attemtped to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We sincerely apologise about the frustration you are experiencing with regards to finalisation of the claim. Please expect a call from our claims department during the course of the day who will discuss the final outcome of the matter with you.
The service failures will be investigated and addressed on an internal basis.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attemtped to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We sincerely apologise about the frustration you are experiencing with regards to finalisation of the claim. Please expect a call from our claims department during the course of the day who will discuss the final outcome of the matter with you.
The service failures will be investigated and addressed on an internal basis.
Regards,
The Dialdirect Team.
Dialdirect's reply03 Nov 2015, 11:50
Official
Hello Me!222,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attemtped to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We sincerely apologise about the frustration you are experiencing with regards to finalisation of the claim. Please expect a call from our claims department during the course of the day who will discuss the final outcome of the matter with you.
The service failures will be investigated and addressed on an internal basis.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attemtped to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We sincerely apologise about the frustration you are experiencing with regards to finalisation of the claim. Please expect a call from our claims department during the course of the day who will discuss the final outcome of the matter with you.
The service failures will be investigated and addressed on an internal basis.
Regards,
The Dialdirect Team.