******** and ********* business practices

On the 30th Of October i traded in my car and collected my new car at BMW Centurion. we phoned my insurance Dial Direct to amend my policy to cover the new vehicle and the premium they quote me was R2663.28. After speaking to Wisdom on the phone the premium on his system was incorrect and confirmed to me that this will be rectified on Monday the 1st of November and promised me that they will NOT debit my account until the premium is corrected to the quoted amount of R2663.28. He said i should give him until Tuesday to sort it out. i never received a call from him and on the 12th of November i was debited R3137 plus R146 from Netstar. The tracker Netstar has always been through the insurance and never debited directly. After taking delivery of the car Wisdom said that they will arrange for the removal of the tracking device from the traded in car and be fitted in my new car. This was not done but received an email from netstar saying i owe them R936 for early cancellation of the tracker device. After speaking to at least 4 people on different days trying to explain that i am not cancelling, i was told that they will arrange for the removal and fitment into the new car. this has not been done and this morning i was debited R296 from Nestar which i never agreed upon as my premium includes the tracker.

After following up with Dial Direct speaking to many people, I asked that i speak to Wisdom. He was not available at the time and the consultant said she made a note on the system and sent him an email to call me back, he never did. Last week again i phone and i was put through to him and he said that he was on leave and he forgot about me however he had escalated the matter to his supervisor. He said the supervisor would call me back as they were supposed to refund me the difference between the amount debited and the amount they quoted me. He never called me and today i was debited R2965 which i never agreed upon either.