1 reviews | Active since Jan 2017
Unilateral Debit Orders after Cancelation
Good Day
Take note that I have a Value-Added Service (Mechanical Warranty) with Dial Direct. On this point, a written notice of cancelation was provided to them in June 2021 to tender my cancelation and notice period.
Dial Direct has still not, after numerous notices, mails, telecoms and messages, responded to the cancelation and still debits may account on a monthly basis, even after I canceled both the policy and my bank account.
I am incurring returned D/O charges and double D/O on my new bank account.
And yet, still no response from Dial Direct but debits are still forthcoming thick and fast.
My cancelation has not been noted, the Debit Orders have not been reversed and DIal Direct hasn't refunded me on the returned D/O charges.
Should you take up a policy with Dial Direct, please do so in the knowing that the Policy is forever and so is the D/O. It is unchangeable and precluded from being canceled.
We would like to apologise for the service you have received.
We will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,
We would like to apologise for the service you have received.
We will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,
Take note that I have heard that fabled story before. If you are really going to contact me, it is sad that this is the only way to get your attention or a response from Dial Direct.
Steven - ***
Take note that I have heard that fabled story before. If you are really going to contact me, it is sad that this is the only way to get your attention or a response from Dial Direct.
Steven - ***
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Best regards,
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Best regards,
My aim is to resolve this issue, have the policy canceled when it was 1st requested and recover both debit orders and charges.
I will then remove the negative review of Dial Direct and we can move forward.
My aim is to resolve this issue, have the policy canceled when it was 1st requested and recover both debit orders and charges.
I will then remove the negative review of Dial Direct and we can move forward.
Please advise on when I will be contacted to sort this out?
Please advise on when the D/Os will be reversed and when the D/O charges will be refunded?
Please advise on when I will be contacted to sort this out?
Please advise on when the D/Os will be reversed and when the D/O charges will be refunded?
Still no feedback. Please advise earliest.
Weeks and still no resolve.
Still no feedback. Please advise earliest.
Weeks and still no resolve.