UNHAPPY WITH DIAL DIRECT

Dial Direct Insurance - very bad service with claims. My car was towed away on the 5th of August, over 10 days ago and I am still fighting with them regarding my excess. Apparently when you're retired you can have a no excess policy, but I wasn't informed about that and now I have to pay R3500 out of my pocket being a retired senior. When they updated my policy I wasn't offered that option and I wasn't aware that it exists. They are totally inflexible and hard to deal with. No empathy shown. Their call centre people sound like robots repeating the same over and over and not consulting with superiors or trying to solve it.