Unhappy Service

Dear DailDirect Claims Department,

My name is Ashley Van Zyl, and I am writing to express my deep frustration and disappointment regarding my recent experience with your claims process.

On 24 September 2025, I accidentally broke my television and contacted DailDirect to lodge a claim on 25 September 2025. I initially spoke to Ms. Pearl Leonard, and shortly thereafter, a representative came to my premises to inspect the damage, take photographs, and collect the television.

I submitted all the required documentation and photographic evidence promptly. However, on 17 October 2025, I received an email from Ms. Leonard claiming that the photos were taken on 01 September, which is incorrect. I clearly explained that the incident occurred on 24 September, and I provided proof to substantiate this.

Despite fulfilling all requirements and cooperating fully, I am now left feeling as though your company is actively searching for loopholes to avoid honouring my claim. It is incredibly disappointing that while you were quick to sign me up and take my premium, your service has been severely lacking when it matters most.

This has been the worst insurance experience I have had to date, and I would not recommend DailDirect to anyone based on this ordeal. I sincerely hope you will reconsider your handling of this claim and resolve the matter fairly and promptly.

Sincerely, Ashley Van Zyl