ES
Essy S
1 reviews | Active since Mar 2020
07 Dec 2020, 13:30
Unhappy new customer
hellopeter, I am disappointed I send an email cancelling my scratch and dent on the 17 September think the debit will not go off as the email was sent on time, to my surprise it went off. I send another email querying the debit order and ask for re-fund auto reply saying a consultant will call me no phone call was received or response as why my account was debited. I need my account to be credited as it is the right thing to do.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
07 Dec 2020, 14:16Hello Essy,
We acknowledge the receipt of your complaint.
Our customer service specialist team will contact you to further assist.
Regards
Dial Direct Team
We acknowledge the receipt of your complaint.
Our customer service specialist team will contact you to further assist.
Regards
Dial Direct Team
Dialdirect's reply07 Dec 2020, 14:16
Official
Hello Essy,
We acknowledge the receipt of your complaint.
Our customer service specialist team will contact you to further assist.
Regards
Dial Direct Team
We acknowledge the receipt of your complaint.
Our customer service specialist team will contact you to further assist.
Regards
Dial Direct Team
Dialdirect's replyOfficial
09 Dec 2020, 15:33Hello Essy,
We hereby confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Regards,
The Dialdirect Team.
We hereby confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Regards,
The Dialdirect Team.
Dialdirect's reply09 Dec 2020, 15:33
Official
Hello Essy,
We hereby confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Regards,
The Dialdirect Team.
We hereby confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Regards,
The Dialdirect Team.
ES
Essy S's updateReviewer Update
09 Dec 2020, 15:49Good day team,
I am pleased to provide a feedback regarding my complain, Beverly I am much obliged after your phone on the 7 December my query was resolved swiftly actually before time frame provided during our conversation. Thanks for also providing the platform that in future i can liaise with you directly should the needful arises. However, I am certain there will not be any need for that as I am confident that I will get the service I well deserved.
I am pleased to provide a feedback regarding my complain, Beverly I am much obliged after your phone on the 7 December my query was resolved swiftly actually before time frame provided during our conversation. Thanks for also providing the platform that in future i can liaise with you directly should the needful arises. However, I am certain there will not be any need for that as I am confident that I will get the service I well deserved.
ES
Essy S's update09 Dec 2020, 15:49
Reviewer Update
Good day team,
I am pleased to provide a feedback regarding my complain, Beverly I am much obliged after your phone on the 7 December my query was resolved swiftly actually before time frame provided during our conversation. Thanks for also providing the platform that in future i can liaise with you directly should the needful arises. However, I am certain there will not be any need for that as I am confident that I will get the service I well deserved.
I am pleased to provide a feedback regarding my complain, Beverly I am much obliged after your phone on the 7 December my query was resolved swiftly actually before time frame provided during our conversation. Thanks for also providing the platform that in future i can liaise with you directly should the needful arises. However, I am certain there will not be any need for that as I am confident that I will get the service I well deserved.