Unhappy Customer

I'm not happy at all with Dialdirect

I was involved in an accident and i lodged a claim on 05 June 2020. No one has been updating me ever since, unless i make a follow up.

My car was parked in Zeerust for weeks then was taken to Rustenburg at a certain Panelbeater, again no one has been updating me until i took it upon myself to pay the Panelbeaters a visit yesterday and when i got there i was so shocked to find out that my car has not been touched at all as "not been fixed" it's an understatement. I was told that they are still waiting for the insurance to make an authorization.

Now my biggest challenge which is the biggest inconvenience is that the rental car that I'm currently driving is due to be returned on Saturday, the 11th of June 2020 which is few days from today yet my car has not been touched at all. I really need a car for so many personal reasons and the insurance (Dialdirect) seems like they don't even care. What an inconvenience?

Is this how you treat your customers? What am i going to drive after this Saturday? Do you even care? Why are you acting so unprofessional?

Today i called one of your consultants regarding my issue and i was made to wait on the call for more than 11 minutes without receiving any help even after i explained that i do not have enough airtime.

What bothers me the most is the fact that I have been paying my monthly premiums for two years now without any default yet this is how I'm being treated when i need them the most.

I need my issue to be resolved as a matter of urgency as i lodged a claim more than a month ago without any progress.

Kind regards, Unhappy Customer