Unhappy customer

I’ve had a claim with Dial on the 6th of Dec. not once have i ever received a call to update or email to communicate on the stages of my claim. I am the one who had to continuously call them or email to confirm of the document has been reviewed or check how far they are. On Monday they requested a copy of the Rc1 which they had because it was requested also previous weeks and i send it again. Been told that they will update me on the outcome on the 24th of Dec. i send and email around 9 to check today was rep**** by my claim handler that hes out of the office and will only return on the 24/10/2024, yes 2024 imagine the confusion i had. Now makes me wonder is the guy even serious about my claim or they already enjoying their holidays while im waiting for them. Called the customer care but still no proper response from the consultant