Unhappy client

I am not very happy with how my claim was rejected on selective basis. I believe if you sell someone a product you explain to them every facet and on my side there was impartiality. When I took out the car insurance nobody explained that they premiums are paid in advance . I took the insurance in November and accepted the mandate for the particular month and come month end November 2025 I was double debited and there was no transparency in that regard. I'm writing this with a very heavy heart and disappointment because I reversed the one debit as I didn't authorize it and now my car was ****** and vandalized so the very lack of communication comes and bite me in the heel.

In future when you hire personnel equip them with clarity as you train them to be transparent on how to improve your sales. You can not start communication with a human when money is involved you automate your system. Value for my money clearly was not valued and this has brought me stress and depression