PN
Phumzile N

1 reviews | Active since Apr 2022

21 Nov 2023, 14:25

UNHAPPY CLIENT

I had claimed for scratches and dents was told to go and do a quotation at Daves Panelbeaters worst mistake ever the treatment I got from Daves was so bad I left without a quotation. I called my insurance to tell them what had happened the guy said I can go to a panel beater that I usually use to see if they will be cheaper which I did. I sent the quote then called my dial direct as instructed but I was told they cant use that panel beater which I went to so what ****ed me off is that I drove to these places for nothing. So I told them to put me through to cancellation department the attitude I got from Clayton Lewis was appalling as a dissatisfied client he didnt even try and find ways to solve my issue and when I requested to speak to his manager he told me he was busy which I then dropped the phone. I use to recommend this insurance to friends and family but after today am done!!!!!!!!!!!

0
Replies (3)
Dialdirect
Dialdirect's reply21 Nov 2023, 14:29
Official
Hello Phumzile,
 
We are sorry to hear about your experience.
 
Our dedicated team will be in contact with you.
 
Kind regards,
Dialdirect Team
PN
Phumzile N's update22 Nov 2023, 10:59
Reviewer Update
Good day

Kindly share when will your dedicated team contact me?

Regards
Phumzile
Dialdirect
Dialdirect's reply24 Nov 2023, 08:36
Official
.