Unhappy client

I am insured with Dial Direct now for a while. Every month I paid my insurance without any trouble. Unfortunately on the 15th of February I wrote my vehicle of. Today is the 13th of March, up to now nothing has been sorted out . each day I phone them, all they tell me is they will phone back , but they never do so. The service I am getting from them is bad. I am unhappy as I payed my premiums each month but this is the service I get from them.