unhappy client

I Am very unhappy the way dial direct dealt with my dispute .three moths ago i pick up that dial direct are deducting the wrong premium and not a premium i agreed on .I deputed the matter with them they told me there was changes made on the app so i told them i was not a ware of it i was told it will be fix and my normal premium will be deducted .when the time came again a wrong premium was deducted and i called and i told them to just fix my premium how long does it take to just fix a premium. again after that the wrong premium was deducted .then i got so frustrated that i told them i am gone reverse the premium cause they not sorting out my problem .After i reverse my premium they could quickly sent a letter that my policy is been cancelled so i contacted them and i told them i never cancelled the policy i was deputing the fact that they take so long to fix my premium.The consultant that assisted me it took him less then an half an hour to sort it out.i am currently in a situation were i need my insurance now its like noting to them to say i am not covered but they don't take in consideration how long i had to struggle with them to sort out my premium now i as the customer must suffer due to the lack of timing to deal with my premium depute .i was so in a sate most of the time that i cant even remember what i was told cause i just wanted my premium to be sorted its very Unsatisfactory the way they just don't care and not even consider to meet me as the client half way as i was the one who was struggling with them to sort out my premium for one of the best insurance its quite disappointing i really had a lot of hope and trust in dial direct but they show they do not go the extra mile for there clients .