S
Sibusiso
1 reviews | Active since Jun 2022
21 Jan 2025, 13:22
Unhappy about Dialdirect poor service
Dialdirect keeps on ****ming me by failing to authorize Palace Panel and Paint to do dents on my car I sent them the quote from the service provider but they keep on relaying to their unreasonable and unjust quote from automagic. This is not an insurance company but it is just a group of ****mers.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
21 Jan 2025, 13:40 Good day, Sibusiso
We acknowledge receipt of your complaint and sincerely apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Thank you for your patience and understanding.
Kind regards,
The Dialdirect Team
We acknowledge receipt of your complaint and sincerely apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Thank you for your patience and understanding.
Kind regards,
The Dialdirect Team
Dialdirect's reply21 Jan 2025, 13:40
Official
Good day, Sibusiso
We acknowledge receipt of your complaint and sincerely apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Thank you for your patience and understanding.
Kind regards,
The Dialdirect Team
We acknowledge receipt of your complaint and sincerely apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Thank you for your patience and understanding.
Kind regards,
The Dialdirect Team
S
Sibusiso's updateReviewer Update
21 Jan 2025, 13:48I kept on calling you from last week and I sent the quote you requested but up until now I don’t get any help there is no way forward this is unfair and this is a 2024 November claim.
S
Sibusiso's update21 Jan 2025, 13:48
Reviewer Update
I kept on calling you from last week and I sent the quote you requested but up until now I don’t get any help there is no way forward this is unfair and this is a 2024 November claim.
S
Sibusiso's updateReviewer Update
21 Jan 2025, 13:52Even today I phoned this company and the lady I was talking to tried to put my call through a person who is dealing with my claim and she said that person didn’t pick up the phone and she gave me a wrong email address for that person who is my claim handler your service is extremely poor I hate this **** company.
S
Sibusiso's update21 Jan 2025, 13:52
Reviewer Update
Even today I phoned this company and the lady I was talking to tried to put my call through a person who is dealing with my claim and she said that person didn’t pick up the phone and she gave me a wrong email address for that person who is my claim handler your service is extremely poor I hate this **** company.
S
Sibusiso's updateReviewer Update
21 Jan 2025, 13:53I don’t understand how deal with serious claims if you deal with a simple claim like this
S
Sibusiso's update21 Jan 2025, 13:53
Reviewer Update
I don’t understand how deal with serious claims if you deal with a simple claim like this
Dialdirect's replyOfficial
21 Jan 2025, 14:50We have sent a follow up email to the relevant department for further assistance.
Dialdirect's reply21 Jan 2025, 14:50
Official
We have sent a follow up email to the relevant department for further assistance.