Unfairly treatment

unfairly treated I have been with Daildirect over three years. During lockdown my premium was increased without checking with me if I would be able to afford the new premium. While I was still dealing with that, my house was broken into. Knowing what Daildirect mission statement mission “We tell you exactly what to do to make sure we pay your claim”. Little did i knew those are just advertising slogs to attract vulnerable customers like myself? I lodge a claim on 22 Sept 20202 the same date of the burglary to my surprise I had to call the following day afternoon to make a follow up about my claim. I was told my claim will handle by another person since my items were so many . It never made sense but I had to follow since the company I have trusted to insure my assets said we tell you exactly in order to pay. Then Leone asked me to obtain police report, A1 and A2 report which i was told at the police station this will be giving to my insurance not me. I had to show the officer at police station the email which instruct me to obtain such documents. It was then i have learned my insurance is avoiding to make payment for this report hence they are sending me to do what they are suppose to be doing. I believe the 14 years in the insurance business will not mean you have been bypassing paying your dues. Then my case was transferred to another person on 9th day of the burglary. Nessa also requested same police report of which I thought she is based in Durban it will be easy for her to collect from the police station instead I still had to send to her. Thirdly she came into my house with view of checking and verifying the damage i had incurred during the burglary ooh Noo that was not her intention. She had a recording machine with her, which she didn't bother to tell me our conversation was going to be recorded until I mentioned to her that, i can see our conversation she was recording. Remember I trusted my insurance i thought feeling was mutual. Collection of data from other party one must give a consent more over i should be told the method of collecting data. If this act was minor or not necessary for her to mention I wonder why all the time when we call customer care we are being reminded that this call is recorder. This gives me a clear picture my claim was already decided of the outcome before it began. I have submitted proof of purchase which Nessa deemed there were ********** and dishonest. She did not ever bother checking through with Marko in spite of information I gave to her. Her email and her telephone call said “upon validation of the details Marko could not find purchase made on your name Nutribullet (Blender) a Defy Microwave or Samsung TV.” I have purchased a blender with Makro I have a proof for that, a Microwave was purchased at Makro proof has been obtained as well. When she said she was going to do pricing and validation I thought what I have done will be done by her. Counting number of days without these essential items i.e. kettle, microwave, TV, I wonder if Nessa was going to manage to stay without them. Worse my son is in grade 12 he is suppose to be getting extra lessons as the DoE has provided them catch-up programme on TV do you understanding my frustration and stress. You have caused for not doing a proper validation. It makes me want toknow how many rejected claims has Daildirect done recently or during this period of Covid. Could it be our claims are rejected in order for daidirect to save money and us continue to pay premiums.

I am not happy at all,