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ofentse N
1 reviews | Active since Jul 2021
18 Jan 2022, 11:36
Unfair treatment
I submitted a claim with dial direct it was administered and they send an assessor( Mynhardt van der Merwe Motor Assessor Free-State Department Claims Risk and Cost) to assess the claim where he state that my car died from wear and tear based on the pictures he took, and the report he wrote and his quote to repair was above the book value of the car. On the 24.8.21 i received a call from Mr Williams saying he is the manager, he told me based on the report of Mr V. D Merwe my car suffered wear and tear and it can be due to previous workmanship but did not validate this and reject my claim and dial direct continued debiting my account even if i asked why must they debit my account if the vehicle is not working. And why can't they write the car off because the repair value is more than the current value. What has to be done in this process? Until this month dial direct is been debiting my account while i cannot drive the car they said it is finished but do not want to write it off. Please i need advice on how to handle this process. Since i got accident on the 26 june 2021 and waited for hours next to the dark road N12 got ****** they do not car nothing about clients.
Helpful (0)
Replies (6)0
Replies (6)
Dialdirect's replyOfficial
18 Jan 2022, 12:15Hi Ofentse,
We acknowledge receipt of your complaint.
Our team will contact you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will contact you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply18 Jan 2022, 12:15
Official
Hi Ofentse,
We acknowledge receipt of your complaint.
Our team will contact you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will contact you to discuss your concerns.
Kind Regards,
The Dialdirect Team
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ofentse N's updateReviewer Update
20 Jan 2022, 10:13Thank you for quick response, still waiting on your team to contact me wrt my concern.
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ofentse N's update20 Jan 2022, 10:13
Reviewer Update
Thank you for quick response, still waiting on your team to contact me wrt my concern.
Dialdirect's replyOfficial
20 Jan 2022, 14:41Hi Ofentse,
We'll follow up with our team.
Kind Regards,
The Dialdirect Team
We'll follow up with our team.
Kind Regards,
The Dialdirect Team
Dialdirect's reply20 Jan 2022, 14:41
Official
Hi Ofentse,
We'll follow up with our team.
Kind Regards,
The Dialdirect Team
We'll follow up with our team.
Kind Regards,
The Dialdirect Team
oN
ofentse N's updateReviewer Update
24 Jan 2022, 11:21Good day dial direct, to this date i have not received any correspondence from your team. The reaction you respond to Hellopeter should be the same reaction you respond to clients.
Thank you
Thank you
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ofentse N's update24 Jan 2022, 11:21
Reviewer Update
Good day dial direct, to this date i have not received any correspondence from your team. The reaction you respond to Hellopeter should be the same reaction you respond to clients.
Thank you
Thank you
oN
ofentse N's updateReviewer Update
25 Dec 2022, 14:58merry Christmas Dialdirect today is the last day and I believe some conclusive report must be given to close the claim of BMW X1 that Mr Van der Merwe declared as it suffered wear and tear.
with pictures he took of window washer tank and coolant tank as prove of wear and tear report.based on investigations i have conducted and advises i was given and because this vehicle are press start button they bound to fail not on wear and tear but life span and for that matter the vehicle came from chain replacement with prove if required. it cannot be wear and tear
Dialdirect need to respond to this review on guarantee to give clients valid report to gain customer trust, i believe with my case it was not treated fairly I requested Dialdirect to write off this vehicle based on the dealership stating that it need an engine replacement and engine replacement is more than the value of the current price of the vehicle quotation provided.
this matter cannot be ignored and let me as your client lost.you(Dialdirect) need to earn the trust of the clients and people who still think of considering your services.
I believe by the end of this year this matter will be resolved.
Regards
your Client
with pictures he took of window washer tank and coolant tank as prove of wear and tear report.based on investigations i have conducted and advises i was given and because this vehicle are press start button they bound to fail not on wear and tear but life span and for that matter the vehicle came from chain replacement with prove if required. it cannot be wear and tear
Dialdirect need to respond to this review on guarantee to give clients valid report to gain customer trust, i believe with my case it was not treated fairly I requested Dialdirect to write off this vehicle based on the dealership stating that it need an engine replacement and engine replacement is more than the value of the current price of the vehicle quotation provided.
this matter cannot be ignored and let me as your client lost.you(Dialdirect) need to earn the trust of the clients and people who still think of considering your services.
I believe by the end of this year this matter will be resolved.
Regards
your Client
oN
ofentse N's update25 Dec 2022, 14:58
Reviewer Update
merry Christmas Dialdirect today is the last day and I believe some conclusive report must be given to close the claim of BMW X1 that Mr Van der Merwe declared as it suffered wear and tear.
with pictures he took of window washer tank and coolant tank as prove of wear and tear report.based on investigations i have conducted and advises i was given and because this vehicle are press start button they bound to fail not on wear and tear but life span and for that matter the vehicle came from chain replacement with prove if required. it cannot be wear and tear
Dialdirect need to respond to this review on guarantee to give clients valid report to gain customer trust, i believe with my case it was not treated fairly I requested Dialdirect to write off this vehicle based on the dealership stating that it need an engine replacement and engine replacement is more than the value of the current price of the vehicle quotation provided.
this matter cannot be ignored and let me as your client lost.you(Dialdirect) need to earn the trust of the clients and people who still think of considering your services.
I believe by the end of this year this matter will be resolved.
Regards
your Client
with pictures he took of window washer tank and coolant tank as prove of wear and tear report.based on investigations i have conducted and advises i was given and because this vehicle are press start button they bound to fail not on wear and tear but life span and for that matter the vehicle came from chain replacement with prove if required. it cannot be wear and tear
Dialdirect need to respond to this review on guarantee to give clients valid report to gain customer trust, i believe with my case it was not treated fairly I requested Dialdirect to write off this vehicle based on the dealership stating that it need an engine replacement and engine replacement is more than the value of the current price of the vehicle quotation provided.
this matter cannot be ignored and let me as your client lost.you(Dialdirect) need to earn the trust of the clients and people who still think of considering your services.
I believe by the end of this year this matter will be resolved.
Regards
your Client
oN
ofentse N's updateReviewer Update
19 Sept 2023, 12:38Good day again Dialdirect after several months past without responding to my complaint,I am wondering if this matter is being ignored or should I just give up.today I was in a call just few minutes ago with a consultant from Dialdirect wanting to sell me Life insurance policy and he mentioned that he is going to raise my concerns to the relevant department basically most of them says this but I do not get any response from head office, what does this tells me as a customer? I will leave it to you as individuals to put yourselves in my position and tell me what will you deal with this matter.
Regards
Regards
oN
ofentse N's update19 Sept 2023, 12:38
Reviewer Update
Good day again Dialdirect after several months past without responding to my complaint,I am wondering if this matter is being ignored or should I just give up.today I was in a call just few minutes ago with a consultant from Dialdirect wanting to sell me Life insurance policy and he mentioned that he is going to raise my concerns to the relevant department basically most of them says this but I do not get any response from head office, what does this tells me as a customer? I will leave it to you as individuals to put yourselves in my position and tell me what will you deal with this matter.
Regards
Regards