UNFAIR TREATMENT BY DIALDIRECT INSURANCE COMPANY

I Ncebo Cedric Madonsela am a very disgruntled human being due to the Insurance Company called DIALDIRECT, on 11/09/2020 at 07:30 am i was driving on 6 Main Reef road , i was on the left lane, a guy driving a blue KIA RIO registration number JH68HLGP made an ******* U-turn resulting in him driving straight into me and hitting me head on, thus three cars got damaged because of this mans recklessness , negligence and irresponsibility. As this mayhem occurred , paramedics then came to our aid , i could not converse with this guy to get his details because the paramedics were attending to him . I then left the scene to go and open a case which i received an OB Number PD14. I personally investigated this guys information and found that he is insured with DIAL DIRECT , i contacted DIAL DIRECT telephonically and they confirmed that they do have a client with the car and registration of that nature , they asked that i allow them to investigate , of which they did and found that all i had communicated did indeed occur. They told me to furnish them with pictures of the damaged car , my id , stamped affidavit with OB number, documents relating to the registration of the car , i sent all this to email address *** , they did not respond until i called them on *** and spoke to a consultant by the name of Jeanique and they communicated that they do not contact people to give follow ups , i must always call them to follow up. They then told me that after their investigation they have concluded that my car is a write off and they will reimburse me my cars' worth however from the reimbur*****t they will deduct 40%. This is what makes me angry , I am not their client . i was not at fault , why must they deduct 40% of my money whilst their client caused all this mayhem , the 40% must be deducted from their client and not me , i have been treated with the utmost disrespect by DialDirect over an irresponsible client of theirs, this has caused emotional and physical trauma towards me and my family . I don't want 40% to be deducted from my money , i need all of it, i am not fault.