Unfair Treatment

I lodged a claim with the insurer on the 12 of August 2022. Vehicle assessed and damages quantified. The service provider fully paid, as advised by the insurer, but my vehicle is not fixed as of today 3 October 2022. Ask the insurer to cancel and provide me with another service provider. The insurer promise to get back to me, but neglected to do so.

The only reasonable inference that maybe drawn from this conduct is that the service provider is an associate of the share holder or executive of the insurer. Therefore don't care about the client, they only care for the money they receive from a policy number and not a client. In other words you are nothing else than a policy number to them. Join at your own risk, when lodge a claim you will see their true colours.