1 reviews | Active since Jul 2009
********* **** srtists
On 4 July 2015 I received a quote for short term insurance from this company. I never accepted the quote and even in a call received from dialdirect after this date I told the guy that I am still deciding. The agent told me he needs my bank account details to generate the quote, the system wont do it otherwise. Today my account was debited with R916.95 conveniently on a Saturday afternoon with no call centre staff present (since they only work till 13h00 on a Saturday). To make matters worse is the fact that I've changed banks in the meantime and now penalties might be due to the bank as well.<br> <br> I want my money back into the bank account with any penalties due within the week and will be lodging this issue with the Ombudsman for short-term insurance as well since this type of ********* dealings should be exposed for what they are - thievery.
We acknowledge receipt of your complaint.
The service as you explain it is unacceptable and will not be tolerated. One of our Customer Relation Specialists has attempted to contact you, unfortunately without any success and a detailed message was left on your voice mail.
Please allow us the opportunity to investigate the matter. We will provide you with final feedback soonest.
We apologise for the frustration and inconvenience this has caused.
Regards,
The Dialdirect Team.
Best regards,
We acknowledge receipt of your complaint.
The service as you explain it is unacceptable and will not be tolerated. One of our Customer Relation Specialists has attempted to contact you, unfortunately without any success and a detailed message was left on your voice mail.
Please allow us the opportunity to investigate the matter. We will provide you with final feedback soonest.
We apologise for the frustration and inconvenience this has caused.
Regards,
The Dialdirect Team.
Best regards,
