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My car is insured with Dial Direct and the one thing that made me choose Dial Direct was the cashback option that they offer. The sales consultant I took the policy with told me that I need to record a minimum of 8 trips a month to qualify for cash back. I even took the Payback Boost option to increase my pay back. I recorded 8 trips for June but was not paid my pay back for 5 star rating. Manqoba Sikhosana, the consultant who helped me when I called in told me that trips for the 1st and 2nd of the month do not count, they start counting from the 3rd. This was news to me as the only information I was given was that I should record a minimum of 8 trips, which I have done. Manqoba has no emotional intelligence whatsoever, I had to tell him that I need this investigated, all he kept telling me was about the terms and conditions of the payback. Why would the sales consultant tell me that I need to record a minimum of 8 trips, and not tell me that trips for the 1st and 2nd do not count. I have done what I was told and expect my cashback as it was sold to me. I asked to speak to a manager and was placed on hold for more than 20 minutes, only for the consultant to come back and tell me his manager says they will escalate it to the sales department manager. The manager, Venolin Naidoo, was obviously too important to speak to me as I had requested. Is this not client avoidance? Is Venolin too important to speak to a client, as I had requested to speak to a manager due to the realization that Manqoba was obviously not able to assist me. First they increased my premium without telling me, which I had to call them about and they reviewed it, now this ********* reference to terms and conditions that were omitted to me, topped with the appalling customer service. What's next? I need this resolved with immediate effect and my cashback that I have earned the way it was sold to me to be paid. Looks like a cancellation of this policy is imminent.