********* cancelation of a deaceased policy and debit the bank accont

My late mom had a colour insurance cover with dial direct. After her passing, i notified them. They requested all the death documentation. And the 6 months clause where the insurance premiums are supposed to be covered automatically was to kick in.

I am very disappointed that, instead Dial direct cancelled my mom's insurance cover. They kept wanting to debit my late mother's account. Thay have been phoning me demanding payment. How ********* is this behaviour, i am horrified.