Uncooperative and arrogant

I had been with DD for almost a year, when my house was almost broken into. Telephone consultants made things seem simple on initial contact until the senior consultant, Lawrence came to my house. He made me feel like l was the one who had ****** the goods, on the phone he was rude, shouty and defensive. Refusing to listen to reason, work with me ir advice me, all he wanted to do was reject the claim and disregard all info that l was given telephonically by consultants. I also think he is a ****** just by the way he belittles a person when speaking cause my father also had the very same issues with Lawrence. I eventually went to the OSTI to assist. And only got a payout 3 months later. Learn to treat your clients better Dial Direct. Even though the matter has now been resolved l still feel it could have been handled better.