1 reviews | Active since Oct 2013
Unclear terms and conditions
Took a car policy in Sep 2015. Commenced in Oct. was told it was the best policy (Saver). The consultant took me through process. I signed up. <br> Got the policy and went through sent some admin changes and they were updated. 16 Oct I had a accident. Put through a claim online. Went for car assessment on 19 Oct.<br> I waited for callback from Dial direct. When I submitted the claim response came back that I was going to receive call in 4working hours. When I went for assessment I was told insurance will call in 3 days.<br> Nothing happened until I called yesterday 26 Oct 2015 and I'm told my claim was rejected because my policy does not cover accident. Only 3rd party and total write off of the car. Now my concerns are as follows
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave any voice message.
We have requested the relevant sales recording in order to establish what was agreed upon during the sale. Feedback will be supp**** to you as soon as possible.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave any voice message.
We have requested the relevant sales recording in order to establish what was agreed upon during the sale. Feedback will be supp**** to you as soon as possible.
Kind regards,
The Dialdirect Team.