Unauthorized Debt

I'm very disappointed at Dial Direct. This is the 2nd time they take their premium outside the agreed date. 2 months ago I called to find out why they are deducting whenever they want which inconvenience me, I was advised that they will remove the option for early payment

Today I needed to buy medication for my son and they took all my money

I'm very angry as this is not a good customer experience. I want my money back