UNAUTHORIZED DEBIT STILL NOT REFUNDED!!!

If I could give them zero stars for this rating, I wouldn't blink!!! I cancelled my insurance with DialDirect on 13/12/2021 and I was assured that the monthly debit would not run as sufficient notice was given. To my dismay, the debit order ran on the 31st December 2021 leaving a huge hole in my pocket. To make matters worse, I am now told that I have to wait 5-7 days before I am refunded. Clearly the clients best interest is not at heart in this matter as I'm still waiting for a manager to call me back (by 5pm on 04/01/2022) as promised. Also, still awaiting attorney details handling a previous claim after 2 requests. Customer follow up is pathetic!!! Not so sure I would want to take insurance with DialDirect again or even refer them.