Unauthorized Debit Orders

<p>My account was debited on the 25th April 2017 for an amount of R1 749.08 without any notification. When I called to enquire and spoke to Janice I was informed that the money would be reversed within a day, which never happened.</p> <p>Today its the 03rd May 2017 and a debit order for an amount of R1 761.62 has gone off my account, I had to again contact the Call Centre and speak to Raniva and was informed that I will have to send through my bank statements to get the debit order to be reversed by the 08th May 2017.</p> <p>I am not sure why Dialdirect thinks they have full authorization to debit my account as and when they feel like it and provide me with no notification. I have already been inconvenienced enough and if my money is not reversed back into my account within the next 48hours would like my policy to be cancelled.</p>