AM
Anzio M

1 reviews | Active since Aug 2021

06 Jul 2022, 11:32

Unauthorised Debit orders for a policy I did not accept.

Dialdirect has been my only insurer for my much loved personal vehicle, and I have no issues relating to that.

HOWEVER - I have been offered legal services by a dialdirect agent for being a loyal customer, which I had reviewed and sent correspondence the 25th of February.

Not only is the policy not available in-app, but also there has been multiple debit orders coming off my account for a non existent policy, which I cannot cancel from my bank.

@dialdirect, please email me to obtain resolution.

0
Replies (2)
Dialdirect
Dialdirect's reply06 Jul 2022, 11:42
Official
Hello Anzio,
 
We are sorry to hear about your experience.
 
The team will be in contact with you with a resolution.
 
Kind regards,
Dialdirect Insurance
Dialdirect
Dialdirect's reply15 Sept 2022, 17:30
Official
Hello Anzio,

We are sorry that the team has not been in contact to date to assist you.

We have escalated the matter further and feedback should be provided during business hours to address the matter.

Regards,
Dialdirect Team