LJ
Lorraine J
1 reviews | Active since May 2020
22 Apr 2021, 00:26
Unattended Customer service and not receiving documents
I called on 2021-04-20(twice) and on 2021-04-21 to request a document. On all three occasions, the attendant confirmed that the document will be in my inbox within 30 minutes. I still did not receive it! I tried to e-mail, but the only e-mail that customers may use, has an auto-reply that the e-mail is not attended. How am I supposed to get this document??
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
22 Apr 2021, 09:44 Hello Lorriane,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Dialdirect's reply22 Apr 2021, 09:44
Official
Hello Lorriane,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
LJ
Lorraine J's updateReviewer Update
28 Apr 2021, 18:47This is such a ridiculous response! This is not a crime that needs 10 years of investigation, or the Zondo commission - just send me the document I requested and reply to my e-mail!!!
LJ
Lorraine J's update28 Apr 2021, 18:47
Reviewer Update
This is such a ridiculous response! This is not a crime that needs 10 years of investigation, or the Zondo commission - just send me the document I requested and reply to my e-mail!!!
LJ
Lorraine J's updateReviewer Update
29 Apr 2021, 12:56Dear Dialdirect Team,
Your call centre agents repeatedly told me the document has been sent, but it is not received!. You have my correct e-mail address, and your call centre agents are able to send me other documents - but I am not receiving the policy schedule.
On Friday 23 April, I again received the policy cancellation, but not the policy schedule!
Why is this communication taking place only on hellopeter and NOT in my e-mail, or telephonically?
Why is your e-mail not being manned?
Your call centre agents repeatedly told me the document has been sent, but it is not received!. You have my correct e-mail address, and your call centre agents are able to send me other documents - but I am not receiving the policy schedule.
On Friday 23 April, I again received the policy cancellation, but not the policy schedule!
Why is this communication taking place only on hellopeter and NOT in my e-mail, or telephonically?
Why is your e-mail not being manned?
LJ
Lorraine J's update29 Apr 2021, 12:56
Reviewer Update
Dear Dialdirect Team,
Your call centre agents repeatedly told me the document has been sent, but it is not received!. You have my correct e-mail address, and your call centre agents are able to send me other documents - but I am not receiving the policy schedule.
On Friday 23 April, I again received the policy cancellation, but not the policy schedule!
Why is this communication taking place only on hellopeter and NOT in my e-mail, or telephonically?
Why is your e-mail not being manned?
Your call centre agents repeatedly told me the document has been sent, but it is not received!. You have my correct e-mail address, and your call centre agents are able to send me other documents - but I am not receiving the policy schedule.
On Friday 23 April, I again received the policy cancellation, but not the policy schedule!
Why is this communication taking place only on hellopeter and NOT in my e-mail, or telephonically?
Why is your e-mail not being manned?