Unacceptable Service from Dial direct on my Shortfall Gap Cover Claim:

Unacceptable Service on Shortfall Gap Cover Claim:

I am extremely frustrated with the shocking service I’ve received from Dial Direct regarding my shortfall gap cover claim. Despite my case being escalated to the Resolutions Department, I have had zero meaningful communication or updates. Every time I call, I am promised a call back that never comes. This has been going on for far too long and shows a complete lack of accountability and respect for your clients. It is unacceptable to be left in the dark on a claim of this importance. I was informed of the final feedback o the 27th of August 2025. there is still no final resolution. I chose Dial Direct believing I could rely on you when it matters most, but this experience has shown the opposite. Unless this matter is resolved urgently, I will have to reconsider my relationship with Dial Direct and share my experience more widely so that others are aware of how little support they can expect when it comes to claims.