Unacceptable service

<p>Greetings!!</p> <p>I reported an accident and/or logged a claim on the 25th of July 2016. Nonetheless dialdirect agents claimed that the claim will take 7 to 8 working days and they will keep me updated with every process of the claim . It has been three weeks and haven't had any feedback from them. Early morning on the 12 August 2016 round about past 08:00am, I recieved an sms which reads as follows, "Please remember that your DialDirect vehicle assesment has been booked for to morrow, 12/08/16. Kindly call ********** 086 if you need any assistance."</p> <p>From: + ********** ********** 72 </p> <p>12/08/2016</p> <p>08:23</p> <p>......................................................................................</p> <p>Later the same day I recieved an sms from the bank, which reads as follows, "Your AVAF settlement amount on acc 000*******3 is R1****9.57 on condition we receive this amount by ********** 7. Refer to your settlement letter for T&C.</p> <p>From: + ********** 24071</p> <p>12/08/2016</p> <p>15:46</p> <p>.........................</p> <p>First thing on Monday of the 15th of August I called the No: ********** 086.. then the consultant refered me to dial direct then the after the only thing I got from the dial direct is that they don't talk to the bank I should personally call the bank and ask them what is happening.</p> <p> <br />Of which I was not satisfied with the response because she did not even bother to as for my details and check for me on what stage of the process my claim is... I don't know what dial directs plan but i hope its not to make their clients suffer. Please keep me informed because the bank would never send me a settlement fee i did not ask for after my car has been with you for 3weeks.. and still you tell me you know nothing</p> <p><br />Kind Regards</p>