Unacceptable service

<p>Ive been insuring with Dialdirect for years. I was in an accident the 14th of June. According to dialdirect agents claims take 7 to 8 working days. It has been almost 3 weeks and my car is still not fixed. When calling the callcentre on Wednesday the 15th of June, according to agents, the person handeling my claim, Christo was out of town. He only STARTED investigating my claim on Monday the 20th of June...This is almost a week after the accident. He took 2 weeks to investigate....this morning (4th of July) he briefed me that he has cleared my claim, and my insurance will phone me with directions, what panelbeaters to go to ect. Nothing. Dialdirect does absolutely NOTHING to help you or give directions, clients such as I phone time after time where the callcentre put you through to necessary agents this is a time-consuming process ****ing your airtime with no outcome.</p> <p> </p> <p>After phoning panel beaters used by dialdirect today (4th of July) they briefed me that they have heard NOTHING from my insurance but im welcome to come in for a second assesment tomorrow 5th of July... where they will asses what parts to buy. This means whenever my insurance decides to brief me my car repairs will take another 2 weeks.</p> <p> </p> <p>Dialdirect's service is unacceptable. How can you be without a verhicle for 3 weeks and then another two possible weeks for repairs.</p> <p> </p> <p>I am dependant on my car on a daily basis. A Clients time and concerns means nothing to this company, instead they make you feel like a ******** for putting in a claim you are entitled to.</p> <p> </p> <p>Loriska Bubb</p> <p>Policynr ********** 70</p>