Unacceptable delays and lack of communication in the processing of my claim for my motorcycle

The motorcycle was ****** on 29 July, and I provided the case number on 30 July. The first contact from the insurer was made on 31 July, after which, on 1 August, I submitted the circulation number, a copy of the police statement, and contact details for viewing CCTV footage, as I was unable to obtain a copy directly. On 6 August, I was again requested to provide footage, despite already having supp**** the necessary contact details, and on 7 August I submitted further contact information for additional CCTV from another building. On 13 August, I was informed that an on-the-road consultant would be sent to view the footage, yet by 19 August, the claim was still reported as being under validation. On 22 August, I was asked for the invoice and finance contract details, which I provided immediately, and on 26 August, I was informed that the claim was ready to be finalized pending my vehicle finance account details, which were also provided the same day. On 27 August, I disputed the settlement amount offered via email but have not received any response since.

It is now the 5 September, this matter was escalated on the 1st September, no one from Dialdirect had contacted mem. I had to phone them,and i was told nothing had been done on my claim since the 26th of August. Despite my full cooperation and prompt submission of all requested documentation, the matter remains unresolved. This has caused unnecessary frustration and inconvenience, and I find the delays unjustifiable. Even escalation means nothing to them.