Unacceptable delay in Claim

Unacceptable waiting time for a claim.

I was involved in a car accident, where an ambulance jumped a red robot and crashed into me in August this year, and I am still waiting for my absorbent excess that I had to pay to be refunded.

I've contacted and emailed numerous times to get the same pathetic response that my report is still sitting at the police station.... this is unacceptable.

Its been 4 months now and in stead of getting my refund I am now paying an even higher premium. Does this make sense????