Unacceptable Annual Increase

<p>I phoned the call center late Saturday morning (02/07/2016) to find out what was going on with my monthly premium; and the gentlemen I dealt with advised me that the increase on my monthly subscription is purely due to an annual increase. </p> <p>Please keep in mind that I am more than prepared to pay an annual increase, however, a 25% increase is excessive! </p> <p>The current CPI in South Africa is 6.48% - Please explain to me HOW Dial Direct can justify an increase of 25%?? </p> <p>My premiums have now gone from R 218.64 to R 273.30. That is an extra R 54.66 a month!</p> <p> <br />I would also like to mention that I have still not received any e-mail advising me of this annual increase.</p> <p>I spoke to Thomas this morning from your call center who claimed that he re sent the documents to me, however, no such e-mail has come through as yet. </p> <p> <br />I would like Dial Direct to look into my query and either lower my premiums back to R 218.64 OR increase the premium of R 218.64 by 6.48% (CURRENT CPI) = R 232.81 and make that my new current monthly premium. </p> <p>I respectfully request a credit on my account of R 54.66 as I was not notified of this (Still awaiting proof that the annual increase e-mail was in fact sent to me) AND a 25% increase is not lawful.</p> <p> </p> <p>I sent an e-mail to Dial Direct this morning at 10:22am and have still not received any response or feedback - it is 5 hours later. </p> <p>I sent the e-mail to 3 different e-mail address - namley: </p> ********** ********** ********** <p> </p> <p>Please can SOMEONE get back to me!? </p> <p> </p> <p>Thanks.</p> <p> </p> <p>Kind Regards,</p> <p>Candice </p>