JF
Jade F
1 reviews | Active since Mar 2016
24 Mar 2016, 07:45
Unacceptable!
Dial direct debited my account on the 24th. The agreed upon date was the 27th. There was no communication sent out regarding this early debit, else I would have made alternate arrangements. Now the money was taken out of my overdraft facility! The money that was in my account was for other neccessities. How inconsiderate and unacceptable!!
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Dialdirect's replyOfficial
24 Mar 2016, 09:38Hello Jade_03,
Thank you for your comments.
Your normal debit order date falls on a public holiday, your premium was therefore collected on an earlier date. Our Customer Services Department will be in contact with you to discuss further options in this regard.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Thank you for your comments.
Your normal debit order date falls on a public holiday, your premium was therefore collected on an earlier date. Our Customer Services Department will be in contact with you to discuss further options in this regard.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply24 Mar 2016, 09:38
Official
Hello Jade_03,
Thank you for your comments.
Your normal debit order date falls on a public holiday, your premium was therefore collected on an earlier date. Our Customer Services Department will be in contact with you to discuss further options in this regard.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Thank you for your comments.
Your normal debit order date falls on a public holiday, your premium was therefore collected on an earlier date. Our Customer Services Department will be in contact with you to discuss further options in this regard.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,