Tyre & Rim cover a waste of money

My tyre claim has now been pending for just over a month. Not a single update has been sent to me, not a single call. I have now called 5 times to follow up, each time i get told there is something new missing and ive continually asked why i wasnt made aware and why isnt there any communication. I dont get why its such a hassle to claim R700, on the first incident i just ended up buying the tyre myself even though im paying for the service. On my last call 1 week ago i was told my claim passed and ill be paid out in 3 working days but still nothing. I was promised my claim handler would contact me last week friday but STILL NOTHING!