Trip to the clown show

What a clown show. Took them 3 weeks to assess the car and tell us they dont know whats wrong. After an email to disputes it took another 3 weeks to tell us they still dont know and therefore they are not paying the claim. Gave up on ever receiving some type of service so arranged for the car to be dropped off at a mechanic. They dropped the car (leaving it dirty as hell with dust and illiterate wrong spelling written all over it) and to top it all off, the skirtings of the car is bent beyond repair thanks to *********** service providers and forklift operators. Luckily we requested to receive the assessors report and it was accompanied with beautiful HD pictures of the car on the forklift without any protective covers whatsoever. We are yet to receive a response but based on our experience they will most probably also have no idea what is going on, how to spell their own names or provide some type of customer service. Save your time, money and sanity and rather go somewhere else.